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We reply to every inquiry within 48 hours.
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Tell us your target market, MOQ, and timeline. We reply within 48 hours with tiered pricing and a sample plan.
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Tell us the SKU, MOQ, and target market. We reply within 48 hours with tiered pricing.
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Track your inquiry progress →30,000m² industrial park in Heyuan, Guangdong
Heyuan is in the northeast of Guangdong, ~200 km from Guangzhou Baiyun International Airport. We can arrange pickup for confirmed visits and one-night hotel accommodation.
Visit & logistics
Scan with your phone — opens WhatsApp chat with us directly.
Terms, taxes & disputes — clear before you wire
B2B export terms, standard across all shipping regions. Anything outside these defaults is negotiable per order. Full policies in our trade compliance document.
Pricing & VAT
All published prices are EX-Works VAT-exclusive, GST-exclusive, and import-duty-exclusive. EU buyers with valid VAT registration self-account via the reverse-charge mechanism (EU VAT Directive Article 196). We provide commercial invoice with HS code + country of origin for your customs declaration.
Incoterms® 2020
Default term: FOB Guangzhou / Shenzhen per ICC Publication 723E. EXW / FCA / CIF / CFR / DAP / DDP / DPU available on request. Risk transfers at the named port of loading. Quote always specifies which term applies.
Payment & FX
30% T/T deposit, 70% balance before shipment (orders < USD 30,000). L/C at sight (≥ USD 30,000). Settlement in USD, EUR, or RMB. FX rate locked at invoice date for orders ≥ USD 30,000. Buyer bears FX risk from invoice to deposit receipt; supplier bears risk thereafter.
Quality & acceptance
7-day acceptance window from arrival at destination for visible / packaging defects; 30 days for active-ingredient / efficacy claims. Discrepancies must be filed with photo evidence and lab report within the window. Verified defects replaced at supplier cost. Returns via FOB Guangzhou back-haul.
Cancellation & refund
30% deposit non-refundable after artwork approval. Balance 100% refundable if production has not started (typically 7 days post-deposit). Custom-formula R&D costs are non-refundable once lab work begins. Sample fees: free-SKU shipping paid by buyer, custom-formula samples USD 200-500 non-refundable once lab work begins.
Dispute resolution
Contracts governed by the laws of the People's Republic of China. Disputes resolved via CIETAC arbitration in Shanghai (English-language proceedings). ICC Paris or HKIAC available for orders ≥ USD 100,000. Awards enforceable in 170+ jurisdictions under the New York Convention 1958.
Common questions before your first RFQ
What's your typical MOQ?
ODM (our formula + your label) starts at 500 units per SKU. OEM (your formula) is typically 1,000–3,000 units depending on formula complexity and packaging. Trial orders below MOQ are negotiable for established partners.
How long does production take?
ODM orders: 15–25 days after deposit and label approval. OEM orders: 30–45 days for formula + sample, plus 15–25 days for first production batch. Both are documented in the RFQ response.
Can I get free samples?
Yes. We provide free samples of any of our 16 existing SKUs — shipping paid by the customer. Custom formula samples are paid and require 7–14 days for lab production.
What payment terms do you accept?
30% T/T deposit, 70% balance before shipment for orders under USD 30,000. L/C at sight for orders ≥ USD 30,000. We invoice in USD, EUR, and RMB. FX rate locked at invoice date for orders ≥ USD 30,000. See Trade Terms section above.
Do you provide MSDS and compliance docs?
Yes — MSDS for every SKU, FDA registration confirmation, ISO 22716 GMP certificate, third-party lab reports, product liability insurance (USD 1M / USD 5M aggregate), CPSR (EU Regulation 1223/2009), and REACH SVHC declarations. See the R&D / Documentation section.
Who pays import duties and VAT?
Buyer (importer of record) pays all destination-country taxes, VAT/GST, and import duties. Our published prices are EX-Works VAT-exclusive. EU buyers with VAT registration self-account via reverse charge. We provide commercial invoice with HS code for your customs declaration. See Trade Terms section above.
Which law governs the contract and where are disputes resolved?
All contracts governed by the laws of the People's Republic of China. Disputes resolved via CIETAC arbitration in Shanghai (English-language). Awards enforceable in 170+ jurisdictions under the New York Convention 1958.
What's your refund policy?
30% T/T deposit non-refundable after artwork approval. Balance 100% refundable if production has not started (typically 7 days post-deposit). Custom-formula R&D costs are non-refundable once lab work begins. Verified defects replaced at supplier cost.
How quickly will I be notified after submitting the form?
Form submissions forward instantly to our sales email via FormSubmit.co. If you also use the Telegram bot integration, you receive a push notification on your phone within seconds. FormSubmit also auto-replies to the customer with a 48h-response confirmation.
Can I visit the factory?
Absolutely. See the Factory Tour page for the typical 2-day visit flow, or request a video audit if you can't travel.