Before you write
The questions that decide whether an order is possible.
Sixteen answers, grouped the way a buyer asks them. Every answer carries a number, a document or an honest limit — and where the honest answer is a boundary, it says so.
- industrial park
- 30,000 m²30,000 m² industrial park in Heyuan, Guangdong
- a month
- 300,000 bottles300,000 bottles a month
- catalogue SKUs
- 2020 SKUs on 4 product lines, all private label
- third-party reports
- 1010 laboratory reports from GDDCM and NACC
Straight answers
The questions that decide whether an order is possible
Where the honest answer is a limit, we state the limit. A buyer who finds out in a qualification meeting has already spent a month.
Ordering & minimums
- What is your minimum order quantity?
- The bundled sets start at 1,000 units and the catalogue SKUs at 2,000 units. Each product page carries the figure for that SKU, and the quotation confirms the one for your order.
- Which documents ship with the goods?
- Commercial invoice (with HS code); Packing list; Bill of lading (B/L) or air waybill (AWB); Certificate of origin (COO) China; MSDS; INCI disclosure; COA for every production batch. Each is issued against the order, and the packing list names the lot.
- How do I start?
- Send the product type, the target market and the quantity. The quotation comes back with the MOQ, the lead time, the packaging options and the compliance documents your market needs — normally within one business day.
- Why are there no prices on this site?
- Unit prices are quote-only. Volume tiering, label/packaging costs and shipping terms are confirmed per RFQ. The same rule applies to the samples, the freight and the packaging.
Samples & development
- Are samples chargeable?
- Yes. The sample fee covers the formulation work and the sample run, and we quote it before you order. A sample is the only way to know whether the formula behaves the way the report says it does.
- Can you develop a formula that is not in the catalogue?
- Yes — that is most of the work. Send the brief and the target market and the R&D team works from a reference SKU, a pre-developed base, or a new formulation, with the sample round decided before the quotation.
- Do you sell under my brand or your own?
- Under yours. We are a contract manufacturer: your label, your artwork, your carton, and the compliance file carrying your company as the holder of the report.
Quality & certification
- How can I check the test reports are real?
- Every one of the 10 published reports is listed in the attestation index with its SHA-256, and the hash is also published as a machine-readable file. Download the PDF, recompute the hash, compare it. The point of publishing the hashes is that you do not have to take our word for any of it.
- Which certifications do you hold?
- The workshop runs to ISO 22716, and the full certificate set — with the audit reports — is published on the certifications page and the market-by-market paperwork on the global compliance page.
Production & lead time
- How long does production take?
- A stocked catalogue formula ships 7–15 days after payment confirmation; a private-label order runs 25–40 days after sample approval. The sample round is counted separately, because what you approve is what gets made.
- Can I visit the factory?
- The factory page carries photographs of the workshop, the cleanroom and the production lines, so you can assess the site before you travel. If you want to see it in person, say so in the enquiry and we will confirm what is possible.
Shipping & payment
- Which shipping channels do you work on?
- Sea: 25–35 days to Europe and the US West Coast; 35–45 days to the US East Coast. Air: 5–7 days door-to-door. Freight is quoted per lane against your destination, volume and Incoterms, and is shown separately from the product price.
- Which Incoterms do you work on?
- FOB and DDP by sea, and air freight with the documents your courier asks for. The term is part of the quotation, not a separate negotiation, and the freight line is always shown apart from the unit price.
The factory
- What do you actually make?
- 20 SKUs across 4 product lines — Deodorizing & Disinfecting, Grooming & Care, Outdoor Protection. Everything is made to order under your label: the formulation, the bottle, the carton and the paperwork.
- Are you a factory or a trading company?
- A factory. 30,000 m² of industrial park, 3 buildings, 220 people on site, 6 production lines and a ISO 22716 GMP workshop. The factory page is photographed, not described.
- Who do you supply?
- Pet brands, distributors and grooming suppliers — buyers who need a private label and a compliance file, not a catalogue reseller. The order starts with a brief and ends with a container.
Where the rest of the answer is
Some questions are answered by a document rather than by a sentence, and those live on their own pages.
The catalogueEvery SKU with its minimum order, lead time and packaging.Open the catalogue Certifications & lab reportsThe reports themselves, with the laboratory named on each.See the certificates Trade termsPayment, Incoterms, the document set and how disputes are handled.Read the trade terms Batch attestationsEvery batch attested on a public chain, with its transaction.Read the attestations
The question this page cannot answer for you
Whether your order is possible depends on three things we cannot read from a website: your formula or product, your target market and your volume. Send those three and the quotation comes back with the minimum order, the lead time, the packaging options and the documents your market needs.
- The reply is from a named sales manager, not a form
- The sample fee and the freight are quoted, not assumed
- If we cannot make it, we say so on the first answer